StarTrack has made it to the top in 2016 according to latest satisfaction rankings for small business courier services in Melbourne. It scored five-star ratings based from a study for small business entrepreneurs and managers.
StarTrack is an auxiliary of Australia Post and this is the very first time Canstar Blue has left its business to conduct a study on small business courier services.
Australia Post may have been number one in 2015, but StarTrack headed to the top beyond its parent company with a five-star overall satisfaction.
Fastway Couriers, DHL and Australia Post are next in line for courier services in Melbourne, with the businesses receiving four-stars overall satisfaction. Toll follows with three-stars.
StarTrack made it to the top for speed of delivery, value for money, pick-up service, problem resolution and its call center. It got four-star satisfaction for reliability.
For reliability, Australia Post got the highest position along with value for money and problem resolution. For speed of delivery, its call center and pick-up services, it got four-stars.
The survey produced the ratings with 800 small business entrepreneurs and managers, as authorized by Canstar Blue and Colmar Brunton, which was completed August 2016.
However, the ratings from Canstar Blue do not comprise providers operating in the market for small business courier services in Melbourne as the brands had to have over 30 responses from small business entrepreneurs and managers.
Canstar Blue also claimed that the survey respondents had to include qualitative feedback about events where they were less satisfied with a courier service provider and what came through from the feedback showing the relevance of service reliability.
Canstar Blue editor Simon Downes says customers need to ascertain the courier services are dependable. The price for the service is not a problem so long as it is credible and dependable.
A spokesman from Australia Post informed SmartCompany that they are happy with the results of Canstar Blue rankings.
The two top courier services in Melbourne from the largest parcels, logistics and freight provider of Australia are proud to say they are able to deliver goods no matter what size to their customers,” the spokesperson said.